This Refund & Cancellation Policy explains the terms under which cancellations and refunds are processed.
1. Order Cancellation
Shipments can only be cancelled before pickup or dispatch.
Once a shipment is collected or dispatched, cancellation requests will not be accepted.
2. Refund Eligibility
Refunds may be considered under the following conditions:
Service cancellation approved before shipment pickup
Duplicate payment made by the customer
Service not initiated due to Levi Express operational issues
3. Non-Refundable Cases
Refunds will not be provided for:
Delays caused by customs, weather, or third-party carriers
Incorrect shipment details provided by the customer
Prohibited or restricted items
Failed delivery due to receiver unavailability or refusal
4. Refund Processing
Approved refunds will be processed through the original payment method.
Refund processing timelines may vary depending on the payment provider.
Any applicable service charges or administrative fees may be deducted.
5. Compensation & Claims
Claims for loss or damage must be raised within the specified claim period and supported with required documentation. Compensation is limited as per applicable laws and agreed service terms.ns related to refunds and returns.
Business Address – 1st floor, No.12, No.13, 7th Cross Rd, DRC Post, Venkateshwara Layout, S.G. Palya, Bengaluru, Karnataka 560029
